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COVID-19 Library & Eagle Tech Support

Zoom for Students

What devices work with Zoom?

  • Laptop/computer (PC/Mac) -- recommended
  • Tablet (Apple iOS, Android)
  • Smartphone (Apple iOS, Android)

How do I use Zoom?

  • Download and install the Zoom launcher (PC/Mac) or the app (iOS/Android) in advance, as it can take several minutes to complete.
  • Review Zoom instructions Zoom's Getting Started page.
  • Contact eagle.tech@nnmc.edu to resolve any technical issues if your attempt to connect to a meeting fails. If you have a disability and need an accommodation such as captioning, contact the Accessibility Resource Center. Be sure to connect with them several days prior to your meeting to schedule the appropriate accommodation or service. These things take time.
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  • Find a quiet space with strong WiFi that is free of distractions. You can test your internet connection speed by visiting Zoom's suggested third party bandwidth tester, Speedtest.
  • Open Zoom via the downloaded program, app, or through the Zoom module link in the left hand navigation pane in Blackboard. Test your headphones, microphone, and camera to make sure the class can hear and see you (and vice versa).
    • To test your microphone, click "Test Computer Mic & Speakers" in the pop-up window that appears when first opening a test meeting or beginning your scheduled meeting. 
    • To test your camera, just look at the Zoom window to see that you are clearly visible, non-pixellated, and can move and speak without noticeable delays. 
    • You may need to give Zoom permission to access your camera and microphone beforehand. Typically, the request for permission will appear in a pop-up window the first time you open a Zoom Meeting, and will carry over to future meetings. If you declined permissions in the past, you will need to go into your PC or Mac's settings to allow Zoom to access your camera and microphone.
    • You can contact eagle.tech@nnmc.edu to assist you in this process, or find information on the internet for your specific device.
  • Close any windows or programs open on your device that are unrelated to your meeting. This focuses your device's power to provide the best Zoom meeting experience possible, and prevents potential embarrassing moments if you happen to share your screen. 
  • During the Zoom Meeting Click Start Video to begin broadcasting from your webcam.
  • Click the Chat bubble to ask questions via text, share links to websites, and keep up with the class's back-channel discussion. You can chat to everyone in the meeting, just the professor, or a specific person. Find out who else is in the meeting by clicking Participants. This is also where you can "raise your hand" to ask a question or answer a question. 
  • Be prepared to share your screen with the class. They can see the tabs you have open.  
  • At the end of the class, click Leave Meeting.

More Zoom Assistance

More Zoom Videos are available if you feel like you need extra support: 

Need More Help? Contact Us!

Submit a DE Help Desk Ticket
or email Eagle Techs at eagle.tech@nnmc.edu